At Maison Numéro 12, our jewels are all handmade in Europe (Greece, France and Italy).

We can therefore guarantee you an incomparable quality, a close relationship with our designers and workshops as well as a "made in Europe" which is particularly important to us.

Fighting global warming and short circuits are for us a very important and civic act.

To shop differently, to privilege the small brands, the craftsmen, this is what Maison Numéro 12 can offer you!

Our jewellery are created with fine materials and using techniques of the highest standards, so that, with proper care, you can wear and enjoy it for years to come.

Each piece of Maison Numéro 12 Jewellery is handcrafted and therefore unique, it is thus important that you offer it delicate attention. This will ensure that it will maintain its beauty for you in the future.

Read more in order to keep your jewellery bright and flawless.

FREE SHIPPING WITHIN EUROPE (Over 80 Euros)

FRANCE   delivery 3-4 days

EUROPE (EXCL. FRANCE)   delivery 3-4 days.​

SWITZERLAND  Delivery 3-4 days : 8 euros - All orders over 100€ : Free.

US & CANADA   Delivery 4-5 days: 20 euros - All orders over 150€ : 15 euros.

RUSSIA   Delivery within 5-6 days: 40 euros

AUSTRALIA   Delivery within 6-7 days: 40 euros

INDICATED DELIVERY TIME

The delivery times indicated are only indicative and are based on the time of shipment of your package. Maison Numéro 12 is not responsible for any delays caused by the customs clearance process or late payments.

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CUSTOM DUTIES OUTSIDE THE EU

For all orders shipped outside the EU, the customer will be responsible for any import duties or taxes charged by customs and any carrier-related fees.

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RETURN OR EXCHANGE – IT’S SIMPLE AND FREE*

If for any reason you are not happy with your purchase, you may return the items postmarked within 14 calendar days of receipt. Refunds will be issued to your original method of payment, or as merchandise credit. Items must be returned in their original condition (unworn, unwashed, unaltered). Otherwise, we cannot accept the return and proceed to the refund. For any questions please feel free to contact us by email info@maisonnumero12.com if you have any questions.

If you want to return or exchange a product, simply log on to your account and choose REQUEST A RETURN.

Choose the product, choose the reason for the return and click CONFIRM.

Once we have received your request for return, we will validate, and you will be sent a return slip. The return shipping cost is taken care of by Maison Numéro 12 so there is nothing for you to pay.

*This service is offered for clients in Europe. To process a refund or exchange outside of Europe, please send an e-mail to: info@maisonnumero12.com stating the reason for the return. Our customer service will provide you with the return address, as well as a reference number which you put on the return package. The return delivery cost is born by the purchaser. In case of exchange, Maison Numéro 12 will issue a refund if the price of the exchanged item is less than that of the original item. The cost of returning the item is born by the purchaser, although the cost of re-shipping the exchanged item is born by Maison Numéro 12 (up to a maximum of one exchange per order).